Seasonal Message
Seasonal Message
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item(s) in accordance with the policy below.
You have 14 days from the date of delivery to request a return. Items must be returned to us within 14 days of your return being approved.
To be eligible for a return, items must:
We reserve the right to refuse returns that do not meet these conditions.
Certain items are not eligible for return, including:
(If applicable, tailor this list to your products.)
To initiate a return, please contact our customer support team at info@rutlandnursery.co.uk with:
We will provide instructions on how to return your item.
Unless the item is faulty or incorrect, customers are responsible for return shipping costs. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
If you have received a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including any return shipping costs.
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method within 5–10 working days.
If you wish to exchange an item, please contact us before returning your order so we can confirm stock availability.
If you have any questions regarding returns, please contact us at info@rutlandnursery.co.uk.
